Frequently asked questions
What types of products do you offer?
Euphoria by Floxyluxe offers a premium selection of adult toys designed to enhance pleasure and intimacy. Our product range includes vibrators, dildos, couples' toys, lubricants, and more, all crafted from body-safe materials to ensure safety and satisfaction.
How can I place an order?
Placing an order is easy! Browse our website, choose your desired products, and add them to your cart. Proceed to checkout to complete your purchase. For a smoother experience, you may create an account on our site, which also helps with order tracking and future purchases.
Is your packaging discreet?
Yes, we prioritize your privacy. All orders are shipped in plain, discreet packaging with no external markings that reveal the contents. Your privacy and confidentiality are paramount.
What is your return and refund policy?
Due to the intimate nature of our products, all sales are final once the item leaves our warehouse. However, if a product is defective, we offer replacements within 3 days of receipt. The item must be unopened and unused. For defective items, please contact our customer service team for assistance.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. Use this number to check the status of your shipment. For more details on tracking, visit the courier's website or contact our customer service team.
What are your shipping charges and delivery times?
Within Lagos:
Mainland: ₦3,000
Island, Lekki, Ajah, and Ibeju: ₦4,000
Free Shipping: Orders above ₦60,000
Outside Lagos:
Delivery takes between 5-7 business days.
In-store pickup is available at:
Address: Euphoria by Floxyluxe,
- 3 Bola Shodiq Street Royal Palmwill Estate Remelek, Ajah Lagos
Do you ship internationally?
Currently, we only ship within Nigeria. For information on potential international shipping in the future, please contact us.
How can I contact customer support?
Our customer support team is here to help. You can reach us via:
Email: cs@euphoriaFloxy.store
Phone: 08166053183
Online Chat: Available on our website
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our customer service team within 5 days of delivery. Provide details and photos of the issue, and we will assist you with a resolution.
How do I care for my adult toys?
Proper care is essential for maintaining the quality of your products. For detailed care instructions, please visit our Sex Toy Care page.
Are your products safe to use?
Yes, all our products are made from body-safe materials, tested to be non-toxic, and comply with CE and RoHS standards. CE and RoHS standards ensure that our products meet safety and environmental requirements.
Can I make changes to my order after it has been placed?
Once an order is
processed, changes cannot be made. If you need to cancel your order, please contact us within 60 minutes of placing it for possible cancellation.
Thank you for choosing Euphoria by Floxyluxe! We’re dedicated to providing you with a satisfying and enjoyable experience.