Refund and Exchange Policy
Cancellation Policy
Mind Change? If you change your mind about your purchase, you can cancel your order within 60 minutes of placing it.
Beyond 60 Minutes: After this period, cancellations may be subject to processing fees or restrictions.
Color and Measurement Disclaimer
Screen Variations: Please note that product colors may vary slightly from what appears on your screen due to different display settings.
Measurement Discrepancies: Product measurements are based on manufacturer specifications and may have minor variations.
All Sales Are Final
Intimate Nature: Given the intimate nature of our products, once an item has left our warehouse, it is considered used, even if unopened.
Final Decisions: For this reason, all sales are final. We encourage you to carefully review and select your products.
Exchange policy
Defective Products
Prompt Replacements: If you receive a defective product within 3 days of delivery, Euphoria by Floxyluxe will replace it at no additional cost.
Exclusions: Misuse of the product is not covered by this policy.
In-Store Exchanges
Prior Authorization: Items purchased online cannot be exchanged in-store without prior authorization from our customer service.
Original Condition: The product must be unopened and in its original packaging.
Customer Satisfaction
Detailed Information: We strive to provide you with comprehensive information, including product dimensions and materials, on each product page.
24/7 Support: Our customer service team is available around the clock via phone, email, or online chat.
Product Testing and Quality Assurance
- Thorough Inspection: All products undergo rigorous testing before shipping.
- Defect Resolution: If you encounter a defect, contact our Customer Service Department for troubleshooting and, if necessary, a pre-paid return label.
Product Eligibility for Returns and Exchanges
- Unopened and Unused: Returned products must be unused, in their original packaging, and accompanied by original tags.
- Excessive Wear and Tear: Items that are excessively used, older than the purchase date, or insufficiently cleaned will not be accepted for return or exchange.
- Shipping Fees: If the fault is not our responsibility and the item is in working order, you will be responsible for shipping fees.
International Shipping
- Customs Compliance: Please familiarize yourself with your country's import regulations before placing an international order. We are not liable for issues related to customs clearance.
Contact Information
To initiate a return or exchange, or for any inquiries, please contact us at:
- Phone: 08166053183
- Email: cs@euphoriabyFloxy.store